Average Reviews:
(More customer reviews)Received it and it worked fine for about 15 minutes. After downloading the update, the bd690 shut down and the HDMI port quit working. The component and composite outputs worked fine. After testing two HDMI cords and connecting the bd690 through my Denon 3808 receiver and directly into the TV it was obvious that the problem was the bd690. LG customer service was very quick to answer but the service was average at best. The person was helpful, but was definitely reading from a script. After telling her everything I had done she started asking me to test other HDMI cords, etc, which I had already done. They even had me download the incorrect update file the first time around. Will update when I get my replacement. Hopefully the firmware update doesn't blast the HDMI port every time...
Update: (5/8/2011)
Called LG about replacement on 5/7 as I still have not received it. This time around they tell me I'm not getting a replacement but that they are in fact "repairing" my unit. Not what they told me on the phone 3 weeks ago, and so much for the 7-10 day window. LG customer service falling quickly in my eyes.
The conversation went something like this.
Wondering when my replacement will come?
We are repairing it so it will take a little time to go through service
I was told I would get a replacement in 7-10 days
I don't see that in the notes
So I'm not getting a new one?
Yes you will get that as soon as possible
But you just said I was getting it repaired
Yes
So I'm getting a repaired one?
Yes.
Divide by zero at this point and hung up!
Click Here to see more reviews about: LG BD690 3D Wireless Network Blu-ray Disc Player with Smart TV and 250GB Hard Drive
(March 2011)
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